In DispatchLog, closing an activity may not automatically return the officers dispatched to the scene of that activity to the Available pane. If you experience this issue, a member of our Support team will need to run a script to once again show those officers as available and on duty.
Contact Support by creating a ticket that describes your issue and includes:
- The name of the officer(s); and
- The Activity Number they were dispatched to.
Once your ticket is received, we’ll contact you to schedule a meeting to the run the script on the database.
Note: Please ensure you have access to the database server prior to scheduling a meeting with Support.