Incidents can be assigned to other users at the time the incident is created or after creation by editing the existing record.
To assign an incident to another user:
- Log into Perspective.
- Open the incident record.
- Click the Controls tab > Assignments sub-tab.
- Click Add New to create a new assignment.
- Complete the Assigned to Person, Assignment Type, and Assigned Date fields.
- Optional: Enter a due date or message to the assignee in the Due Date and/or Message/Task fields.
- Click OK.