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Contact Global AlertLink Technical Support

How to Contact Support:

Note: Before calling our Support line, please create a support ticket that includes the product name, the severity of the issue you're experiencing, and a description of the problem (please try to be as specific as possible). Whenever possible, include a copy of your error message and a screenshot within the product. If you are asking multiple questions in one ticket, please number them (1, 2, 3 .etc) as this will help organize our responses to you.

Support Hours:

  • 9:00 a.m. to 5:00 p.m EDT - Monday through Friday

Response Times & Severity Levels:

For details on expected response times and severity levels, see the Technical Support Center - Response Targets article.

Emergency Technical Support:

If your issue is an emergency, you may call the toll-free number above outside of our usual support hours.

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