How to Contact Support:
- Online: Create a ticket
- By phone: 1-877-291-1646
Note: Before calling our Support line, please create a support ticket that includes the product name, the severity of the issue you're experiencing, and a description of the problem (please try to be as specific as possible). Whenever possible, include a copy of your error message and a screenshot within the product. If you are asking multiple questions in one ticket, please number them (1, 2, 3 .etc) as this will help organize our responses to you.
- 9:00 a.m. to 5:00 p.m EDT - Monday through Friday
Response Times & Severity Levels:
For details on expected response times and severity levels, see the Technical Support Center - Response Targets article.
Emergency Technical Support:
If your issue is an emergency, you may call the toll-free number above outside of our usual support hours.