Sometimes after installing or upgrading Perspective, a report won’t load after clicking Print on a record.
This issue can usually be resolved by ensuring the correct download URL for client-side reports has been entered into Service Manager.
Review the Perspective Service Manager Configuration:
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Open Service Manager from the application server.
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Click Configuration > Client-Side Configuration.
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In the Download URL for Client-Side Reports, enter the Perspective Services URL and append /Client to the end (i.e. https://SERVERNAME/PerspectiveServices/Client).
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Click Save.
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Close Service Manager.
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Reset Internet Information Services (IIS).
- Launch and log in to Perspective.
- Attempt to generate a report.
If issues persist, the problem may be with the computer being used.
Troubleshoot the Client Machine:
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Log out of and close Perspective.
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Navigate to C:\Users\<username>\AppData\Local\Temp.
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Search for "reports".
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Delete the folders pictured below:
- Launch and log in to Perspective.
- Attempt to generate a report.
If the issue is still not resolved, contact Resolver Support.