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Troubleshooting Client-side Reports

Sometimes after installing or upgrading Perspective, a report won’t load after clicking Print on a record.

This issue can usually be resolved by ensuring the correct download URL for client-side reports has been entered into Service Manager.

  1. Open Service Manager from the application server.

  2. Click Configuration > Client-Side Configuration.

  3. In the Download URL for Client-Side Reports, enter a valid server name if one isn’t already entered.

  4. Click Save.

  5. Close Service Manager.

  6. Reset (IIS) Internet Information Services to complete the changes on all client machines.

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