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Troubleshooting Client-side Reports

Sometimes after installing or upgrading Perspective, a report won’t load after clicking Print on a record.

This issue can usually be resolved by ensuring the correct download URL for client-side reports has been entered into Service Manager.

Review the Perspective Service Manager Configuration:

  1. Open Service Manager from the application server.

  2. Click Configuration > Client-Side Configuration.

  3. In the Download URL for Client-Side Reports, enter the Perspective Services URL and append /Client to the end (i.e. https://SERVERNAME/PerspectiveServices/Client).mceclip1.png

  4. Click Save.

  5. Close Service Manager.

  6. Reset Internet Information Services (IIS).

  7. Launch and log in to Perspective.
  8. Attempt to generate a report.

If issues persist, the problem may be with the computer being used.

Troubleshoot the Client Machine:

  1. Log out of and close Perspective.

  2. Navigate to C:\Users\<username>\AppData\Local\Temp.

  3. Search for "reports".

  4. Delete the folders pictured below:

    mceclip0.png
  5. Launch and log in to Perspective.
  6. Attempt to generate a report.

If the issue is still not resolved, contact Resolver Support.

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