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Clear Application Cache (Uninstall Perspective) to Fix Login, Connection, and/or Unknown Issues

When login, connection, or other errors occur for unknown reasons, the issue can often be resolved by deleting local data on your computer. 

NOTES:

  • Before deleting any data, all Perspective-related processes must be closed.

  • The steps outlined below must be completed on each client machine.

  • The steps below also apply should you wish to uninstall Perspective from your computer. If you want to delete the MSI from your computer, you can do so from Programs and Features in your Control Panel. See Uninstall Perspective for more details.

Use Command Prompt to Clear Application Cache 

  1. Close all running applications to prevent the removal of those applications from the App Cache.

  2. Right-click the Start/Windows icon in the bottom-right corner of your screen.

  3. Click Run.

  4. Type or paste rundll32 dfshim CleanOnlineAppCache in the the Run dialog.

  5. Click OK to run the command.

Additional Solutions - Version 5.0 or Later

If you're running Perspective 5.0 or later and the above steps didn't resolve the issue(s), you may need to delete additional folders.

  1. Open File Explorer.

  2. Enter the C:\ProgramData path into the address bar of File Explorer then press Enter on your keyboard.

  3. Delete one or more of the following folders:

    • If you're experiencing issues with Dashboard, delete the Dashboard.Resolver folder.

    • If you're experiencing issues with Dispatch, delete the Dispatch.Resolver folder.

    • If you're experiencing issues with Perspective, delete the Resolver Inc folder.

  4. If you don't see the above-referenced folders:

    a. Open Control Panel.

    b. Click Appearance and Personalization > Folder Options.

    c. Click the View tab.

    d. Under Advanced settings, select the Show hidden files, folders, and drives radio button.

    e. Click OK.
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