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Error Message When Running a Hierarchical Report in Internet Explorer

If you’re seeing an error message when you run a Hierarchical Report, this may be caused by an issue with Internet Explorer’s cached files. Often this issue can be resolved by clearing the cache, however, if the problem persists, contact Resolver Support.

  1. Open Internet Explorer.

  2. Click the gear icon in the top right corner of the browser then click Internet Options. Alternatively, if your Menu bar is displayed, you may click Tools > Internet Options from the Menu bar.

  3. Click Delete under Browsing history.

  4. Select the checkbox next to Temporary Internet files and website files.

  5. Click Delete.

  6. Close Internet Options.


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