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Officer Mobile FAQs

Below are some common questions and answers about the Officer Mobile app.

For more information on using Officer Mobile, see the Officer Mobile User's Guide.

Q: When was the Officer Mobile app be released?

A: Officer Mobile was released with Perspective 5.1.

 Q: What do you need to have to get the app?

A: Officer Mobile is available to all Dispatch users, but the application requires separate licensing for each device. Contact your customer success manager for more information.

Q: Can an officer be notified of an RTA alert on their mobile phones?

A: Yes. Through the app, officers can view the RTA alerts for the dispatches they’re currently working on.

Q: Do officers get push notifications on the app?

A: Yes. As of version 1.1, officers can receive a pop-up notification when they're not actively working in the app and they receive a new message or conversation invitation or if they've been assigned a task that is of higher priority than the task they're currently working on. Push notifications are sent only when the officer has logged out of the app, the app is running in the background, or the app is closed.

Q: Do you need a license for every device using Officer Mobile?

A: Yes. Officer Mobile is licensed by device. Contact your customer success manager for more information.

Q: Can officers use the app to check in while they’re on a call?

A: Yes. Officers can use the messaging feature in Officer Mobile to confirm their safety with dispatchers and other officers.

Q: What type of authentication does the app use? Is it two-factor?

A: Officer Mobile uses one-factor authentication over HTTPS.

Q: Does Officer Mobile support BES (Blackberry)?

A: Officer Mobile supports only iOS and Android devices.

Q: What iOS and Android Devices are supported?

A: To run officer mobile, your iPhone must be running iOS 9 or later, and Android systems must be running the Android 4.4 operating system or later.  Officer Mobile is compatible with some models of iPad and Android tablets; however, it is not fully supported on these devices.


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