Below are some common questions and answers about the upcoming Officer Mobile app.
Q: Can the Web Portal still be used to report a security incident?
A: Yes. Incidents submitted from the portal will still be sent to Perspective. The Web Portal will not be affected by the upgrade.
Q: Are there any updates to the reporting modules?
A: Yes. There’s a new Dashboard application, a new report Call Category Hierarchy, and a change to the existing User Report to show active and inactive users.
Q: Does 5.0 come with Perspective Service Manager?
Q: Is there a particular date when the old version of Perspective will no longer be available and all users will be migrated to 5.0?
A: Not at this time. Once a date is set, we'll provide notice six months ahead of time.
Q: If we generate custom reports regularly, will they be migrated into 5.0 or will we have to recreate them?
A: Your previously created custom reports will be migrated over into 5.0. There will be no need to recreate them.
Q: Are the requirements for SQL and Web Server significantly different for 5.0?
A: No, the requirements for the SQL and Web Server are very similar to what they were for previous versions. For more information, see the System Requirements documents.
Q: Have statistical reports been redesigned in 5.0?
A: No. Report functionality has not changed from version 4.6.2 to version 5.0.
Q: Have there been enhancements to Perspective in 5.0?
A: Yes. Administrators can now manage locked out users and search for users based on their Perspective login or Windows ID. There is also a new Call Category Hierarchy Report and an update to the User report which now shows if users are active or inactive. For more details, see the Perspective 5.0 Release Notes.
Q: Will 5.0 now work with browsers other than Internet Explorer, such as Chrome or Firefox?
A: Not at this time. We’re currently only supporting Internet Explorer 11 and Edge for the new 5.0 launch page. For more information, see the System Requirements documents.
Q: I understand all SQL queries need to be rewritten for 5.0. Will Resolver do the rewrites?
A: Resolver will assist with any query rewrites needed if we provided the queries. Contact Resolver Support or your customer success manager for more information.
Q: Have there been any changes to the Perspective iPhone app?
A: No. The Perspective iOS app has not changed.
Q: I have an idea about a feature that could enhance Perspective. How do I share that idea with Resolver?
If you’d like to submit your own ideas or requests about Perspective or you want to vote on upcoming features to help make them a priority in future releases, check out our Idea Portal. For more information on joining the Idea Portal, see How do I join the Idea Portal?
- Dispatch 5.0 FAQs
- Officer Mobile FAQs
- Dispatch 5.0: Preparing for Your Upgrade
- Dispatch 5.0: What Are Locations?