Clear Your Browser's Cache (IE, Firefox & Chrome)

If you’re experiencing user interface issues, often clearing your browser’s cache will resolve the problem

To clear your cache, follow the instructions below for the browser you’re currently using. If the issue persists after clearing your cache, contact Resolver Support.

Internet Explorer:

1. Click the gear icon in the top right corner of the browser then click Internet Options.

2. Click Delete under Browsing history.

   

3. Select the checkbox next to Temporary Internet files and website files.

   

4. Click Delete.

5. Close Internet Options.

Mozilla Firefox:

1. Click the option menu in the top right corner of the browser then click Options.

   

2. Click the Advanced icon in the pane to the left.

   

3. Click Network.

4. Click Clear Now under Cached Web Content.

   

5. Close Options.

Google Chrome:

1. Click the option menu in the top right corner of the browser, then click Settings.

2. Type “cache” in the Search settings field.

3. Click Clear browsing data…

   

4. Select the checkbox next to Cached images and files.

   

5. Click Clear browsing data.

6. Close Settings.

See also:

• Error Message When Running A Hierarchical Report In Internet Explorer