Logo
My activities
Submit a Ticket >

Toll Free: 1.877.776.2995

Accessing the .MSI Perspective Client: Version 5.0 and Later

Resolver recommends that you use our ClickOnce deployment package to launch Perspective. ClickOnce is easily implemented and users can launch without requiring elevated rights.

NOTES:

  • You must install a separate MSI for the Perspective, Dashboard and Dispatch applications.
  • Should you choose to use an .MSI package, your team must uninstall older packages, then reinstall the new package available with each release.

For On Premise Customers:

  1. Browse to the Perspective Services URL:

https://<servername>/PerspectiveServices/?opt=0

  1. Click Click here to Download MSI Packageand follow the on-screen instructions. This can be done individually at each machine or you can use the downloaded MSI package to implement it within your organization.

For Hosted Customers:

NOTES: 

  • For Hosted customers, we do not recommend the use of the .MSI because it can impact your team's ability to update to the latest version when we auto-release as doing so can require elevated rights.
  • .MSI related downtime is not considered system downtime for our Service Level Agreement.
  1. Browse to the Perspective Services URL:

https://<yourbusinessid>.myincidents.com/perspective/?opt=0

  1. Click Click here to Download MSI Packageand follow the on-screen instructions. This can be done individually each machine or you can use the downloaded MSI package to implement it within your organization.

Deploying the MSI package within your organization:

Once it's installed, it will be on your desktop. If you open it and go to Settings, you'll notice it is pointing to the incorrect service URL. To correct this on your machine (and the client machines), go to C:\Users\<username>\AppData\Roaming\Resolver Inc\Perspective by Resolver Inc\5.4.0.0-20180215.2 enter this folder and find the appsettings.xml file and edit it. Here you will find a value called <DefaultBusiness>, <DefaultDatabase> and <ServiceURL>. You can set these here. You can mass deploy the appsettings.xml file for every user that is using the MSI client via powershell.

 

See also:

Follow
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Powered by Zendesk