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Accessing the .MSI Perspective Client: Version 5.0 and Later

Resolver recommends that you use our ClickOnce deployment package to launch Perspective. ClickOnce is easily implemented and users can launch without requiring elevated rights.

NOTES:

  • With the new Dashboard and Dispatch applications, version 5.0 now has three .MSIs.

  • Should you choose to use an .MSI package, your team must uninstall older packages, then reinstall the new package available with each release.

For On Premise Customers:

  1. Browse to the Perspective Services URL:

    https://<servername>/PerspectiveServices/?opt=0

  2. Click Click here to Download MSI Package and follow the on-screen instructions. This can be done individually at each machine or you can use the downloaded MSI package to implement it within your organization.

For Hosted Customers:

NOTES: 

  • For Hosted customers, we do not recommend the use of the .MSI because it can impact your team's ability to update to the latest version when we auto-release as doing so can require elevated rights.

  • .MSI related downtime is not considered system downtime for our Service Level Agreement.

  1. Browse to the Perspective Services URL:

    https://<yourbusinessid>.myincidents.com/perspective/?opt=0

  2. Click Click here to Download MSI Package and follow the on-screen instructions. This can be done individually each machine or you can use the downloaded MSI package to implement it within your organization.

 

See also:

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