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Select Hierarchical Report from the Report dropdown menu.
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Select Starting point and set it to the top of the tree.
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Under Item Types, select the All checkbox for each item type (e.g. All Incident or Change Requests, All Entities, All Folders, All Risks, etc.).
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Click the first tab to the right of the General tab to open it. The tab names may have renamed and may appear differently on your screen.
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Select the All checkbox under Attributes and Criteria.
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Open each remaining tab to the right of General and select the All checkbox.
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Click Generate Zip File. This will put your request in a queue so the report can be generated in the background.
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Optional: Enter a name for the report in the Name field.
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Optional: Enter a password the Archive Password fields to password protect the report.
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Click Add To Queue. This will put your request in a queue so the report can be generated in the background.
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Click Queued Requests to view the file’s progress then click Refresh to update the status. Larger files will take longer to generate.
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Click the file name once Completed is displayed in the Status column.
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Click Download Zip File to download the file.
