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New Workflow Instance Won't Launch After Installation

If you’ve recently installed a new instance of Workflow and you're experiencing difficulty launching the applications, it’s likely the result of an issue on certain Windows Server 2012 and later environments.

This is caused by a missing file on the Windows server environment and can be resolved by downloading the attached file and following the steps below:

  1. If the Workflow service is running, navigate to Control Panel > Administrative Tools > Services. 

  2. Right-click Perspective Workflow, then click Stop.

  3. Download the MSCOMCTL.OCX file at the bottom of this article, then save it to a directory on the server.

  4. Move the file to the appropriate folder:

    • If your Windows operating system is 32-bit, move the file to C:\WINDOWS\system32

    • If your Windows operating system is 64-bit, move the file to C:\WINDOWS\syswow64

  5. Open the Windows menu, then search for Run.

  6. Copy and paste the following command in the Open field:

    • If your Windows operating system is 32-bit, paste regsvr32 C:\WINDOWS\system32\MSCOMCTL.OCX in the Open field.

    • If your Windows operating system is 64-bit, paste regsvr32 C:\WINDOWS\syswow64\MSCOMCTL.OCX in the Open field.

    Note: If you receive an error that states "C:\WINDOWS\system32\ MSCOMCTL.OCX was loaded, but the DLLLRegisterServer entry point was not found. The file cannot be registered” clicking OK will still successfully register the file.

  7. Click OK.

  8. Navigate to Control Panel > Administrative Tools > Services.

  9. Right-click Perspective Workflow, then click Start. The Workflow module should initialize.

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