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GRC Cloud Export to Excel Support Issue: Update

Following the July release of Microsoft Security Updates, we identified that a security patch resulted in users being unable to open Excel Files downloaded from GRC. Resolver has been closely monitoring what steps Microsoft would take to address this change, and we are pleased to share that Microsoft has released a patch that helps to address the export issue.

Please work with your internal IT Department to determine the best course of action on whether you download the patch from Microsoft, or wait until the next round of Microsoft Security Updates that your organization implements.

Download Microsoft's software patch here: https://support.microsoft.com/en-us/kb/3181507

If you are unable to arrange for the patch, we do have the workarounds listed here:

https://support.resolver.com/hc/en-ca/articles/212148203-GRC-Cloud-Export-to-Excel-Support-Issue

Note: Resolver cannot advise on the settings or applied patches for Microsoft products. Please work with your internal IT department to determine the best course of action for users within your organization.

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