After installing Workflow for the first time or updating the license file, you may see the following error message when trying to start to the Workflow service:
Before following the steps below, check that you’ve entered valid license information for the application. Unlike Perspective, Workflow licensing is server-specific, so ensure the license matches your server name.
Note: The file paths referenced in this article will vary depending on your version of Perspective. If you're running version 4.6.2 or earlier, the path saved on your computer will contain a PPM 2000 Inc folder (i.e. C:\Program Files\PPM 2000 Inc\Perspective...). If you're running version 5.0 or later, it will contain a Resolver Inc folder (i.e. C:\Program Files\Resolver Inc\Perspective...).
To resolve this issue, complete the following steps:
Navigate to the directory where Workflow is installed. By default the directory is C:\Program Files (x86)\Resolver Inc\Perspective Workflow\Data.
Delete any *.ldb files in the directory.
Delete or rename the system.mdw file.
Download the replacement system.mdw file (attached at the bottom of this article).
Save the file in the C:\Program Files (x86)\Resolver Inc\Perspective Workflow\Data directory.
- Navigate to Control Panel > Administrative Tools > Services.
Right-click Perspective Workflow, then click Start.