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Error 1053: The Workflow Service Can't Start

After installing Workflow for the first time or updating the license file, you may see the following error message when trying to start to the Workflow service:

Before following the steps below, check that you’ve entered valid license information for the application. Unlike Perspective, Workflow licensing is server-specific, so ensure the license matches your server name.

Note: The file paths referenced in this article will vary depending on your version of Perspective. If you're running version 4.6.2 or earlier, the path saved on your computer will contain a PPM 2000 Inc folder (i.e. C:\Program Files\PPM 2000 Inc\Perspective...). If you're running version 5.0 or later, it will contain a Resolver Inc folder (i.e. C:\Program Files\Resolver Inc\Perspective...).

To resolve this issue, complete the following steps:

  1. Navigate to the directory where Workflow is installed. By default the directory is C:\Program Files (x86)\Resolver Inc\Perspective Workflow\Data.

  2. Delete any *.ldb files in the directory.

  3. Delete or rename the system.mdw file.

  4. Download the replacement system.mdw file (attached at the bottom of this article).

  5. Save the file in the C:\Program Files (x86)\Resolver Inc\Perspective Workflow\Data directory.

  6. Navigate to Control Panel > Administrative Tools > Services.
  7. Right-click Perspective Workflow, then click Start.

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