Retrieve Error Log Files for Dispatch or Dashboard

The Resolver Support team may request that clients provide log files for the Dispatch and Dashboard applications. In the event a Support representative can’t retrieve those logs on your behalf, you can follow the steps below to find their location.

As the locations for the log files differ depending on your version of Perspective, please view the appropriate section below for the applicable instructions.

Perspective 5.1 and Later

ClickOnce Application (Standard Launch)

1. Open File Explorer.

2. Navigate to C:\Users\[USERNAME]\AppData\Local\Apps\2.0

   Note: [USERNAME] in the above file path must be replaced with the username of the currently logged in user.

3. Enter the phrase error log in the folder search field in the top-right corner of the 2.0 folder, then press Enter on your keyboard.

   

4. Locate the applicable log file in the search results. These files are .txt documents with a timestamp indicating when the application was launched. To determine which application the log belongs to, look for either dispatch or dashboard in the file path.

   

Perspective 5.0

ClickOnce Application (Standard Launch) and MSI Launch

1. Open File Explorer.

2. Navigate to C:\Users\[USERNAME]\AppData\Local\Resolver Inc

   Note: [USERNAME] in the above file path must be replaced with the username of the currently logged in user.

3. Double-click the Dashboard and/or Dispatching folders to view the log files, which are .txt documents with a timestamp indicating when the application was launched.

   

   MSI Launch

   1. Open File Explorer.

   2. Navigate to C:\Users\USERNAME\AppData\Local\Resolver Inc

      Note: [USERNAME] in the above file path must be replaced with the username of the currently logged in user.

   3. Double-click the Perspective.Dashboard and/or Perspective.Dispatch folders to view the log files, which are .txt documents with a timestamp indicating when the application was launched.