When trying to run a Quick Find search, some users will see a “Failed to bind label in database” error message. This error can usually be fixed by ensuring the Quick Find settings in Service Manager have been properly configured.
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Log onto your application server.
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Open Service Manager.
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Click Quick Find Indexing in the panel to the left.
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Confirm the following:
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The correct database has been selected in the Database to Index dropdown menu.
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The Allow Quick Find checkbox has been selected.
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The file path in the Index Directory field is correct. This file path is a directory that you have previously created and should be similar to C:Temp\Indexes\businessID\databaseID, replacing businessID with your organization’s business ID and replacing databaseID with name of the database selected in the Database to Index dropdown menu. IIS must have access to this directory.
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The checkboxes for the data you want indexed in Perspective have been selected in the Entity/Column Selection section.
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Save your changes and close Service Manager.
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Perform an IIS reset.
Note: If this is a production environment, there will a momentary service interruption resulting in users being briefly disconnected. However, the application likely won’t crash and users should be able to reconnect automatically.
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Run the Quick Find Indexing tool. The indexed files will be stored in the directory specified in the Index Directory field in step 4 above. Refer to the Quick Find Indexing section in the Perspective Installation Guide for detailed instructions.
- Perform an additional IIS reset.
After following these steps, users should now be able to run a Quick Find search without any error messages.