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Core Platform Release Process

Once a product has been signed off for release, our team goes through the following stages prior to a release:

To learn more about our approach to quality – please review our write up on Feature Development and Release Testing.

https://www.resolver.com/trust/quality/

 

Release Notification Process

Major Updates:

Major Updates are larger releases including multiple features, or major feature changes that impact our customer base. In order to ensure that our customers are ready for the release – we do the following:

  1. A month prior to the release, we release what we call a sneak peek, which shares that a release will be coming soon, and what is in the release.
  2. Two weeks prior to the release, we provide a formal notice of the release and provide access to initial release notes for review.
  3. One week in advance, we provide notification of the date and time of the update and any associated down time. At this time we also provide access to information on what you need to know about the update and how it will impact you.

Notification will be provided by Email and with in-system notifications. Please note: We are testing the in-system notifications and may move solely to this based on the testing.

Minor Updates:

Minor Updates are small releases usually with a focus on small tweaks to the software or bug fixes that impact our customer base. In order to ensure that our customers are ready for the release – we do the following:

  1. One week prior to the release, we provide notification of the date and time of the update and any associated down time. Release notes are made available to your team.

Notification will be provided by Email and with in-system notifications. Please note: We are testing the in-system notifications and may move solely to this based on the testing.

Hotfixes:

In the instance that we roll out a hotfix to the system that does not have downtime implications, we will roll this out and provide an in-system notification for your team with a link to release notes.

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