When a user updates a ticket, an email notification is sent out to the Ticket owner. There are no settings in the UI to disable this notification. To disable the notification, enable the the property com.agiliance.ticket.update.email.enabled=false
To disable ticket update email notification:
- Log in to the server where the application is installed. Navigate to the location \%Agiliance_Home%\config
- Open the agiliance.properties file
- Type-in or copy-paste the property com.agiliance.ticket.update.email.enabled=false in the agiliance.properties file
- Go to Services.msc and restart the Tomcat
OR
- Login to the application and go to RiskVision Administration > Commands tab
- Click the Reload button, in the Configuration section