Resolver's Incident Management system is designed around an out-of-the-box solution which has specific user groups designed to do specific actions. Resolver's Training team has designed a series of videos, job aides, and a hands-on practice scenario to help you and your users navigate and use the system.
This section will provide you access to:
- Video Training specific to each user group;
- Job aides, which you can follow on the job; and
- A hands-on practice exercise.
|User Group/Action||Video Description & Location||Job Aide|
|Limited User & Portal User||Submit an incident as a Limited User (Portal).||Submit an Incident via the Portal|
|Incident Screener||An overview of the Incident Screener user group.|
|Incident Owner||An overview of the Incident Owner user group.|
|Incident Investigator||An overview of the Incident Investigator user group.||Close an Investigation|
|Incident Supervisor||An overview of the Incident Supervisor user group.||Review an Incident|
|Incident Management Administrator||An overview of the Incident Management Administrator user group.|
|Reporting||How to view and analyze data using Incident Management Reports.|
|Changing Field Names||How to change field names.|
|Administrator||Administrators have access to all aspects of the IM application, from monitoring submissions, creating, editing, and deleting incidents, and updating your configuration.|
For the hands-on exercise, please click here.