Incident Management Training Tools – Resolver Support

Resolver's Incident Management system is designed around an out-of-the-box solution which has specific user groups designed to do specific actions. Resolver's Training team has designed a series of videos, job aides, and a hands-on practice scenario to help you and your users navigate and use the system.

This section will provide you access to:

Video Training specific to each user group;
Job aides, which you can follow on the job; and
A hands-on practice exercise.

User Group/Action	Video Description & Location	Job Aide
Limited User & Portal User	Submit an incident as a Limited User (Portal)	Submit an incident via the Portal.
Incident Screener	An overview of the Incident Screener user group.
Incident Owner	An overview of the Incident Owner user group.	Review an incident. Open an investigation. Close an incident.
Incident Investigator	An overview of the Incident Investigator user group.	Close an investigation.
Incident Supervisor	An overview of the Incident Supervisor user group.
Incident Management Administrator	An overview of the Incident Management Administrator user group.
Reporting	How to view and analyze data using Incident Management Reports.
Changing Field Names	How to change field names.
Administrator	Administrators have access to all aspects of the IM application, from monitoring submissions, creating, editing, and deleting incidents, and updating your configuration.	Add a person. Create a user. Add a user to a user group.

Exercise

For the hands-on exercise, please click here.