How to Contact Support:
- Online: Create a ticket
- By phone:
- North America: 1-877-776-2995 or 1-646-367-2086
- United Kingdom & Europe: +44 (20) 38840100
- Australia: +61 (3) 84004511
Our regular business hours are:
- For UK, Europe, Middle East & Africa: 9:00 AM to 5:00 PM British Time, Monday through Friday.
- For New Zealand, Australia & the Pacific: 8:00 AM to 4:00 PM New Zealand Time, Monday through Friday.
- For the Americas: 9:00 AM to 7:00 PM Eastern Time, Monday through Friday.
Calls outside these hours (including weekends and regional public holidays) will go straight to voicemail, routed to our helpdesk system and picked up the next business day.
Response Times & Severity Levels:
For details on expected response times and severity levels, see the Technical Support Center - Response Targets article.