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Workflow - Deprecation of SMTP Email Alerts


If you're an on-premise customer using resolver Workflow, this change will affect your instance of the application. 

When did this happen? 

Effective October 1, 2022, Microsoft has indicated that they will be changing the security for options of Office 365.  The change will deprecate the use of Basic Authentication and SMTP Auth in Office 365 tenants. This change may prevent you from using Workflow v8.3f  with your Office 365 account.  The communication from Microsoft can be found at the link below:

Who is affected? 

Any Office 365 account which is configured as a sender email account with outbound/inbound SMTP email settings in Workflow could be affected.

What happens after Oct 1st? 

  1. You may no longer be able to send email alerts to your Office 365 email address using Workflow.

  2. You may be unable to monitor emails received in your Office 365 email account if you use Workflow's Email Response System feature.

What options do I have to continue using Workflow Email-Alerts and/or Email Response System?

  1. Other email service providers that support SMTP communications can be used. They could, for example, use Gmail, Yahoo, and so on.
  2. You can request that your IT specialist enable SMTP AUTH for specific mailboxes in their Office 365 tenant.
    1. See this article on Microsoft's site: https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission 
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